SMS78.com offers you a Two Way Messaging platform which allows you to receive SMS, besides sending SMS. This allows you complete flexibility in managing your incoming messages. You can modify/alter or delete these received messages as per your need. The Two-way SMS feature works using a 'Keyword' as identifier of your messages. The Keyword should be greater than 4 characters. You can specify keywords (such as abbreviated form of your "Nick Name", "BrandName" or "CompanyName")

Customer Feedback
Customers can easily send feedback on your product and services in just a minute by typing on their mobile and then sending it on our server. This is the cheapest and the fastest way to get valuable customers feedback.

Complaint Submission
A compliant can be submitted by SMS, which in fact, is the easiest way to communicate with the service provider. A complaint can be based on any sort of thing. It might be related to malfunctioning of products, support request etc. etc.

Product Information
Information regarding a product can be delivered through SMS. In this case, user must send a specific keyword to our server, which will be then processed and appropriate response will get delivered to the requester.

Who can use our Two-way Service?
Individuals staying out of India & want to stay in touch with friends/relatives in India.
Example: An NRI wants to stay in touch with his relatives in India. Using the "Keyword feature, he can receive incoming messages from India on his SMS78.com Account, ensuring he is always in touch & that too at Indian SMS rates. He can also opt to allow the messages to be forwarded to his Mobile by using "Mobile Push".

Any Business Owner who wants to Advertise & capture Interested responses through Short/Long code.
Example: A Real Estate Owner wants to promote his product offering & capture the data of interested people. He can use the Keyword & advertise the same on either Long code or Short code, & whenever a prospect messages his keyword, the same can be received onto his Email Address through our ?Email Push?. That is whenever he receives an incoming message to his keyword; an email alert will be pushed to him with the message contents.

Any Business who desires to use API to capture responses from their clients directly.
Example: A Direct marketing company wants to allow users to book their products through SMS. Whenever a user sends an SMS in a particular format, it is sent to the company's Server through our "URL Push". The URL Push includes 1.Senders mobile number, 2.Text message and 3. Date/Time Stamp. He can further opt for a "Customized Response" (Static or Dynamic) ensuring the User is given an acknowledgement of his Request